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Common questions

  • Are all products designed by Laskasas?

    Yes, we design and craft all our furniture pieces in-house, ensuring quality and attention to detail at every step.

  • Can I buy Laskasas sample box?

    Our sample box is an essential tool for interior designers and architects. You can order your sample box here.

  • Do you have stock?

    Due to the handcrafted nature of our products, we do not hold stock. All pieces are made to order.

  • How can I become a distributor?

    For distributor inquiries, please visit our Contact Us page and reach out to the sales manager in your region.

  • How can I create a trade account?

    Join Laskasas’ Trade Program by filling out this form.

  • How can i find out which dealer carries a specific item?

    Please contact our Trade Project Specialists here or via WhatsApp: +351 936 197 853.

  • How do I get press information?

    High-resolution images and press releases are available upon request. Visit our Press Room to contact our press team.

  • How do I place my order?

    Reach out to the Trade Project Specialist for your region here.

  • How do I request a catalogue?

    You can request any of our catalogues by filling out the forms available.

  • I am having trouble with the website. Can you help?

    If you experience any issues, please email us at export.mkt@laskasas.com.

  • Is there a minimum required order value when purchasing from Laskasas?

    No minimum order value applies to most products. However, for Real Leather items, minimum order quantities are required:
    • Chairs (4),
    • Armchairs (2),
    • Poufs (2),
    • Benches (2).

    If these minimum quantities aren’t met, the customer will be charged for the leather waste.

  • Laskasas pieces can be customised?

    • Yes, each piece can be customised to suit your needs and preferences. Some items may have limitations, so our technical team reviews all customisation requests.
    • While we strive to match finishes and textures perfectly, exact matches cannot be guaranteed.
    • For COM (Customer’s Own Material) orders, production will begin only after all supplied materials have arrived and been approved by Laskasas. Lead times start after material approval.

  • To which countries do you sell?

    We sell worldwide without restrictions.

  • What are your opening times?

    Customer Service is available Monday to Friday, 9 am–6 pm (WET, Portugal time) except on public holidays. For showroom and distributor hours, please refer to our Showrooms page.

  • What if i have a question that isn't answered here?

    Please contact our Trade Project team here.

  • What is Laskasas shipping policy?

    • All prices and transactions are EX WORKS and exclude transportation costs and related fees.
    • Shipping can be arranged upon request through your Trade Project Specialist at an additional cost.
    • Laskasas is not responsible for any damage, loss, or events occurring during or after transportation or installation.

  • Where can I find the dimensions of a piece of furniture?

    Dimensions are available on each product page below the images. You can also request a catalogue, which includes detailed dimensions for all products.

  • Where is Laskasas headquartes located?

    Our headquarters are located in Rebordosa, Porto, Portugal.